Politique de remboursement

• RETURNS

As part of this policy you are able to return goods to us within 14 days of purchase for whatever reason.  The goods must be in their original condition and include all items.

A request must first be made in writing (letter or email) to the address below.  The request must include your full name, the date of the order and order number.  Once the returns request has been authorised by our staff, please send the items back to us, noting that shipping costs are at the customer’s expense and are NOT refundable.

• CANCELLATIONS

As part of this policy you are able to cancel purchase from us within the first 48 hours from the order as long as the item(s) have not been dispatched.  If the items have been dispatched, please follow our refunds process above.

A request must first be made in writing (letter or email) to the address below.  The request must include your full name, the date of the order and order number.

Tel: 1 519-432-5723+1 519 432 5723
Toll Free: 1 800-459-37091 800 459-3709
Email: canada@cfan.org